IGNIS by Saphira Refund Policy
Last updated: [DATE]
Canonical URL: https://askignis.com/refunds
This is not reimbursement for scam losses
This policy is only about what you paid for IGNIS by Saphira. We do not refund, reimburse, or insure money lost to scams or fraud. If you lost money, call your bank and see our Disclaimer.
Subscriptions
- Cancel anytime in your account at https://askignis.com/ or by emailing [PLACEHOLDER: support email]. No fees to cancel.
- [BUSINESS DECISION — pick one]:
- Option A (recommended for trust): 30-day money-back. New subscribers who cancel within 30 days of their first paid charge get a full refund.
- Option B: Prorated. If you cancel, we refund unused days of the current period.
- Option C: No partial refunds. You keep access until the end of the paid period; no refund for that period.
- Annual plans: [prorated refund of unused months / 30-day money-back].
- Billing mistakes or charges after you cancelled: we refund in full.
- Special situations: If the Protected Member passes away, moves into care, or can no longer use the service, contact us and we'll refund the remaining period. [BUSINESS DECISION]
- Refunds go back to the original payment method, usually within 5–10 business days.
- Your state law may give you more rights.
Large-print guides (Etsy, Amazon KDP, Gumroad)
Guides bought on these platforms follow that platform's refund rules: - Etsy: per the shop's posted refund policy and Etsy's Purchase Protection program. [OWNER: set shop policy; digital downloads often non-returnable.] - Amazon (KDP): Amazon handles refunds under its policies (e.g., Kindle eBook return window; print books per Amazon returns). - Gumroad: per our Gumroad product refund setting [OWNER: choose, e.g., 30 days]. Problem with a file? Email [PLACEHOLDER: support email] and we'll help or send a fixed copy.
Contact
[PLACEHOLDER: support email] · [PLACEHOLDER: mailing address]